Shipping policy
Average time: 5-8 business days
Some circumstances beyond our control (natural disasters, holidays, weather, etc.) may cause shipping delays. While most packages arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You can cancel your order without penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already been shipped. Simply send us an email with the subject line "CANCEL".
I ENTERED AN INCORRECT ADDRESS!
If you misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately by email. If the address is incorrect, we can correct it within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. Despite this, our customers report that approximately 1 in 1000 products arrive damaged due to poor postal service handling.
If this happens to you, please contact us with:
- Your order number.
- A photo of the damaged product.
Once received, we will be happy to resend you another one for free.
I HAVE A QUESTION THAT WAS NOT ANSWERED, CAN YOU HELP ME?
If we still haven't been able to answer your question, please feel free to contact us and we will do our best to get back to you within 24 hours :)
Some circumstances beyond our control (natural disasters, holidays, weather, etc.) may cause shipping delays. While most packages arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You can cancel your order without penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already been shipped. Simply send us an email with the subject line "CANCEL".
I ENTERED AN INCORRECT ADDRESS!
If you misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately by email. If the address is incorrect, we can correct it within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. Despite this, our customers report that approximately 1 in 1000 products arrive damaged due to poor postal service handling.
If this happens to you, please contact us with:
- Your order number.
- A photo of the damaged product.
Once received, we will be happy to resend you another one for free.
I HAVE A QUESTION THAT WAS NOT ANSWERED, CAN YOU HELP ME?
If we still haven't been able to answer your question, please feel free to contact us and we will do our best to get back to you within 24 hours :)